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Last Updated: 15/11/2024
At Elysius, we are committed to ensuring your satisfaction with our products. If you are not completely satisfied with your purchase, please review our returns policy below.
You may return your items within 30 days of delivery for a full refund if you are not 100% in love. Please note that customers are responsible for covering return shipping costs.
All returned items must be in their original undamaged condition with all included accessories and packaging. There are no specific requirements beyond this.
To initiate a return, please contact us at info@elysius.com.au or submit an inquiry through our website. Detailed return instructions will be provided upon initiation.
Our refund policy follows Australian consumer law. If an item is damaged or deemed non-functional, please contact us via our website or at info@elysius.com.au, and we will arrange a refund or return at our cost. Exchanges are also possible. Refunds will be processed once the returned product has been received at our warehouse. This process may take up to 3 weeks from the initiation of the return, though it is often much quicker.
For returns related to damage or defects, customers must provide proof (e.g., photos or video) as part of the return process.
Currently, all items are eligible for return, provided they meet the conditions outlined above.
We offer an extended return period during the holiday season. For purchases made between December 14 and January 14, we extend the return policy to one month, provided you have a receipt.
We accept returns from international customers (e.g. New Zealand). Customers will have to cover the shipping cost.
It comes in a unique shapeless 'powder' form which allows unlimited personalization, designs and use for any setting or purpose.
Our pearled wax can be poured directly into a container of your choosing and will conform to the shape of the container. Simply insert a wick and light it up. This allows incredible personalization options.
Any container that is heat resistant.
For non-heat containers or if you are unsure, use vessels with diameter at least 8 cm to keep the wax pool from sticking to the walls of the container.
For our top picks of container to use visit here
Our candles are intentionally unscented to remain natural and chemical-free. As a 'powder form', our candle is not intended to carry any fragrance.
During our testing, results have been variable but we encourage creativity and for you to experiment with adding a few drops of fragrance oils or essential oils to personalize your own scent.
*Add the fragrance or essential oil around the wick BEFORE lighting this. Never add to a burning wick.
Yes. The Pearled Wax is made from 100% natural plant wax. It is non-toxic and hypo-allergenic. The candle burns cleanly with minimal soot and does not release harmful chemicals unlike traditional paraffin wax.
We still recommend keeping it away from pets and children but ingestion of the wax in small quantities would not be expected to cause harm.
The candle also self-extinguishes if tipped over or before the wick fully burns through.
The burn time is largely dependent on the method of use given the versatility. If used under conservative conditions, the burn time can be up to 120 hours for a single box. This will require recycling of the wax melt pool, keeping only 5mm of wick exposed and using one wick at a time etc.
For more information on how to optimize burn time click here.
540g of Pearled Wax (able to achieve up to 120 hours of burn time), wick box containing 25 wicks (5cm long lasting up to 12 hours each), and a quick guide card.
Yes absolutely! Any wax melt pool can be taken out, broken down to smaller pieces to be placed back into the vessel or simply buried whole, maintaining its ever-fresh look. These can also be used as decorations - experiment and see what creative piece you come up with.
The fresh unburnt pearled wax can be refashioned in the same vessel to maintain that ever-fresh look, be placed back into the Elysius Pearled Candle box for storage or repoured in another vessel of your choice for a new look.
If you used the pearled wax for a water decoration, these can be dried off and then re-used.
For more information, click here.
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